In an earlier post about observing and testing application workflows, I described the frustration of highly educated and tech savvy safety employees when the process for adding employee names to a accident report was confusing.
In the original workflow, the employee look up for an incident required navigating to a new screen and clicking the hyperlinked employee name to add them to the incident.
Our team documented the usability issues and I took the project from there by creating screen prototypes and conducting user acceptance testing.
The result was an updated workflow including a pop up window where ALL employee names could be added to an incident without leaving the initial incident report page.
In addition to saving time and frustration, improving the user experience of this very important application helped decrease the data entry error rate by 40%.